Our order and subscriber management system – purpose-built for communications and media providers – helps you entice prospects and customers alike. The Customer Service Manager Smart App is a front-end system that helps you meet and exceed your order and subscriber management needs by:

• Lowering call handling times
• Minimizing development, integration and customization
• Driving consistency via multiple customer interaction channels (agent, self-care, reseller portal) in one code base
• Providing proven carrier-grade scalability and stability – including a 25-million subscriber implementation with no Severity 1 issues in almost two years

Our Inventory Manager Smart App provides enterprise-wide functionality to ensure comprehensive, centralized insight into widespread logical and physical inventory items throughout the inventory lifecycle.

Benefits include:

• Flexible, configurable deployment
  • Define attributes and rules to suit your business models
  • Integrate with other systems such as CRM and billing with open APIs
• Fast, accurate service delivery
  • Ensure valid product and service configuration
  • Improve inventory status tracking
  • Accelerate prompt accurate service delivery
• Continuous auditing
  • Synchronize inventory continuously with any changes that may occur
  • Ensure accountability of all equipment at all times

Our Field Service Manager Smart App enables communications service providers to predict service demand; then plan, schedule and execute service delivery in a way that maximizes value across the extended enterprise.

Specifically, the Economic Resource Optimization (ERO) solution utilizes model-based artificial intelligence which:

• Applies best-in-class optimization to the global service delivery lifecycle
• Evaluates economic impact of each action
• Maximizes business performance

With Field Service Manager, field managers typically deliver operational efficiency gains of 15 – 25%, and reduce mileage by 30 – 50%. With these efficiencies, you can improve customer retention and provide rapid, tangible return on investment.

The Dynamic Decisioning and Customer Intelligence Solution enables you to add more personalization to each customer contact, as well as empowering your CSRs with real-time decision-making tools. Our knowledgeable consultants work closely with your organization, applying unique customer data management processes to design a program utilizing our real-time, rules-based software engine. Our clients have incorporated these data management processes and personalized the customer experience to:

• Reduce call handle times by up to 20%
• Increase call containment rates by up to 20%
• Improve loyalty and retention
• Accelerate self-service adoption rates
• Lower costs