Today's extreme business environment creates an even greater need to strengthen customer relationships and maximize customer retention.

We Can Increase Customer Retention

Now, Convergys is combining consulting-led strategy and operational expertise with market leading analytics, decisioning, and automation technology to take its existing solution to the next level.

The result is a patent pending, highly effective holistic customer retention offering. With highly trained and skilled agents, Convergys Customer Retention Solutions tackles both reactive retention on an inbound basis, and proactive retention on an outbound basis, resulting in the following benefits:

• More cost-effective allocation of retention resources
• Increased agent save rates
• Increased accuracy in identification of high-risk customers
• Lower cost of save