High-value customers - we need more, and we need them now. With Convergys, we can help you make this a reality.
How We Can Help You Support Customer Acquisition
Providing you the flexibility to scale as your business grows, our Hosted Self-Service Solutions deliver applications to cost-effectively identify, manage and convert sales. We offer a flexible approach to outsourcing your contact center - on your site, on our site or a combination of both.
Our customer acquisition hosted self-service solutions provide you with peace of mind as we ensure the full potential of your entire customer care investment. With a proven track record of increasing customer satisfaction and improving the overall customer experience, we can help you:
- Reduce your cost to acquire
- Optimize customer experiences
- Drive customer acquisition
- Assist you to manage your cost to serve
Now is the time to grow your business and acquire more customers, let us help.
Our portfolio of solutions includes:
Our Portfolio of Solutions Includes
Your first interaction with a prospect is critical – it is imperative that your interaction is highly professional in order to ensure sales conversion. Our innovative, Managed Services are customer-centric and tailored to your organizational and IT requirements.
With flexibility to scale as your customers’ needs change and your business grows, our dedicated customer acquisition hosted self-service solutions leverage various applications to optimize customer experiences. This best-in-class solution:
- Identifies high-value customers
- Delivers a superior customer experience
- Maximizes sales conversions
Sourcing and winning new customers is a critical business strategy. Furthermore, optimizing prospect and customer interactions differentiates you from your competitor – which helps to drive new business.
Our On-Demand Hosting Services are an economical alternative, or supplement, to in-house contact center solutions. This allows you to share resources across multiple servers and locations, providing redundancy, security and instant capacity. This cost-effective solution:
- Improves customer service
- Maximizes sales conversions
- Reduces your cost to acquire new customers
Effectively identifying and attracting high-value customers requires you to monitor the performance of your contact center systems and understand your customers' overall experience.
Beyond standard measurements, our Monitoring and Management solutions provide you with a holistic view of your performance – from your customers' perspective. This proactive solution:
- Monitors voice applications and network infrastructure
- Measures carrier performance, call quality, routing and more
- Provides information to maximize sales conversions and reduce your costs to acquire
With contact center solutions, organizational priorities drive unique requirements. The components of our customer acquisition hosted self-service solutions can be licensed individually or as a suite – depending on your business needs and strategic priorities.
Our Consulting and Professional Services group, comprised of over 300 customer experience experts, work with you to design, develop and deploy an end-to-end contact center solution. This solution will:
- Manage cost per acquisition
- Measure and convert revenue opportunities
- Build brand differentiation
