What’s the Buzz?
Join us as we blog about the latest events, trends, and opinions on how to manage customers and employees, and sustain service excellence.
Latest Blog Post
Poor customer service could stall innovation growth engine for tech companies
Buzz Blog Author: Jeff Hazel
A big problem? You betcha.
Technology companies rely on innovation to drive their revenues and growth. Yet, rapid innovation in technology-based products often equates to a rise in complexity, which can frustrate consumers who struggle to keep up with the new technology advancements. If not dealt with through a superior customer service, [...]
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Join the discussion as Convergys leaders assess the topics challenging successful customer and employee relationship management.
Latest Blog Post
The Future of Speech in the Land of Z
by Mike Betzer
X… Y… and now “Z.” It may sound like the closing cadence of the alphabet, but it’s actually a reference to the successive generations of consumers that have challenged companies since the glory days of the “Baby Boomers.” First came Generation X (“Latch-key Kids”), then Generation Y (“Millennials”), and, according to a new [...]
