What's the best way to sell more products while delighting your shoppers? To close the sale, you have to earn the right to ask for the business. As many leading retailers will attest, we have the solutions to help you do both.
Benefits
Leveraging more that 20 years of customer care knowledge, our experienced retail consultants, analysts, operations experts and contact center associates understand your business needs. We're qualified to identify and implement solutions that help you:
- Identify and acquire more profitable customers
- Nurture your best customers to retain and expand wallet share
- Optimize staffing for superior service
- Improve sales
- Grow your bottom line
Our portfolio of solutions includes:
Forrester finds Convergys a "best value" in customer care among industry leaders.
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Our Portfolio of Solutions Includes
What can you do to help your associates close every sale? We have the sales answers you need.
Partnering with retailers like you, we developed behavioral analytics, staffing expertise and technology that can quickly help turn around declining sales or takes good results to higher levels.
We can:
- Provide visibility into why sales are and are not happening
- Develop measurable plans to overcome conversion barriers
- Deliver quality sales staffing and support for multiple channels
How are you responding to mounting retail competition? Acquiring and keeping a customer is a daunting addition to your store responsibilities. Our targeted retail support solutions are the answer.
With our experience operating retail contact centers and customized store technology, we can dramatically alleviate store responsibilities so associates can focus on exceptional service. Our contact center agents sell effectively and manage complex retail offers. In addition, our self-learning knowledge tool delivers relevant product insights.
Do you know what's most important to your customers? How to get them to buy more? Many retailers lack the in-house resources to track reactions to products and services they provide.
We can dramatically improve your retention and sales with our behavior intelligence and customer analytics. Our solutions can:
- Reveal shoppers' experiences
- Learn what changes are needed to improve your shopper's satisfaction
- Discover key factors to increasing sales
- Benchmark against competitors' performance
Learn more about Sales Effectiveness Consulting
How can you efficiently train your associates to nurture your customers and grow sales when they are so geographically dispersed? Partnering with us, you'll discover that it can be done very easily.
Having worked with retailers in all areas of learning, we can guide development of your employees so they respond to your programs. Our end-to-end training solutions build effective brand ambassadors with outstanding sales and service skills while improving employee satisfaction and retention.
How can you grow same-store sales and margins with the workforce challenges you face? Our sales force optimization offerings, honed from years of experience in building employee relationships, are especially valuable to retailers like you.
As people experts, we can analyze and sharpen all aspects of your sales management program. Our solutions can:
- Provide visibility into why sales are and are not happening
- Develop measurable plans to overcome conversion barriers
- Offer tools to manage absenteeism and maximize scheduling effectiveness
- Handle HR functions from recruiting to onboarding
