Unsure how to build lasting relationships with key segments of your customer base? Or how to ensure that every contact makes each customer feel glad they chose your brand? At Convergys, we offer proven approaches that build your customer satisfaction.
Benefits
Whether in your stores or across multiple shopping channels, we have the expertise in business and customer analytics. In addition, we excel in employee development and data and technology management to help you:
- Understand and exceed customer expectations
- Improve key processes, programs and information
- Build brand ambassadors
- Increase satisfaction in all channels
- Boost your bottom line
Our portfolio of solutions includes:
Forrester finds Convergys a "best value" in customer care among industry leaders.
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Our Portfolio of Solutions Includes
Our business intelligence tools and store technology analyze your business and customer data to pinpoint and improve your sales processes, store teams and operations. We identify and address positive and negative elements to build your store sales and improve products and processes that undermine shopper satisfaction.
Did you know multi-channel customers spend 3-10 times as much as single channel shoppers? At Convergys, we offer the tools to satisfy these demanding customers.
We helped one of our national clients attain a rating of 4.5 out of 5.0 on cross channel customer satisfaction. You can count on us to:
- Provide memorable service across multiple channels
- Build brand loyalty with personalized, consistent help
- Reduce your customer waiting time
- Enhance your self-service for greater satisfaction and sales
Do you know what's most important to your valued customers – and how to get them to shop with you more often? At Convergys, our solutions can give you the answers.
Using sophisticated customer research and analytics, we helped one of our clients reduce customer loss by over 60%. Our solutions:
- Reveal customers' evolving requirements
- Uncover shopping experiences while identifying channels and processes that affect them
- Deliver action plans to increase average ticket and return visits
How can you ensure shoppers receive outstanding service at every interaction? At Convergys, we've leveraged our retail experience to create solutions that deliver you answers.
Whether your customers are online, instore or on the phone, our business intelligence and service support tools can translate your returns and service desk issues into corrective plans.
Our solutions can:
- Help improve your products, suppliers and processes
- Enable store associates and customers to access product and company information
- Deliver visibility to current order and inventory data
Are your associates effective brand ambassadors? At Convergys, we understand the critical role associates play in the customer experience – and the challenges you face in motivating them. We have the proven employee strategies you need.
One of our clients increased sales productivity 15-49% upon using one of our e-learning programs. Our tools and expertise let you understand, train and coach store ambassadors.
We offer solutions that help you:
- Reveal drivers of employee satisfaction
- Provide outstanding training
- Measure and improve employee service
