Your agency is tasked with providing effective, accessible services to address the expanding needs of citizens and other stakeholders, often with fixed or shrinking resources. With our solutions for government, we help your agency achieve greater efficiencies while improving service quality and creating measurable value – one interaction at a time.
Our integrated technology solutions support each phase of customer interaction, from self-service to assisted service to proactive outbound service. With unmatched operational expertise, innovative technologies and data-driven insights, we reduce the costs of managing citizen and staff relationships while delivering a professional experience.
As GSA approved vendors, we provide federal government solutions that help manage and improve federal customer service.
We can provide you with simplified contracting. Convergys is proud to be a GSA Preferred Contact Center Solutions Partner.
Our program focuses on industry leaders whose expertise complements our own.
Learn more about the interactions US citizens have with government from a recently conducted survey
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Meet constituents' growing expectations while controlling costs
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Learn how the Census Bureau used best practices to achieve key metrics
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Leverage our research to provide a better citizen care experience
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