At Convergys, we manage millions of transactions for our clients on a daily basis in areas such as wireless customer care, telecom customer care, and cable customer care. More than half of the top 50 Fortune 500 companies trust us with their customer service, sales and technical support needs – and we deliver both cost savings and revenue growth benefits.
An Outstanding Partner for Superior Results
As competition for customers increases, Convergys helps its clients create exemplary customer care programs to leverage opportunities for cross-promotion, retention and cost reduction. Whether your support needs are for customer service, sales, or technical support. Convergys offers national and international contact center solutions to meet your business objectives and budget requirements.
Our portfolio of solutions includes:
Our Portfolio of Solutions Includes
How would your customers rate your service? When outages occur and call volumes spike, is your team able to respond in a timely manner? Are your subscribers’ billing inquiries quickly resolved? Learn how Convergys can put our customer service team to work for you. Convergys telecom and cable customer care options offer:
- Customer care support for businesses and end-user subscribers
- Aggressive agent training for accelerated time-to-market
- High quality, low cost off-shore and home agent options
- Automated processes to streamline calls, improve satisfaction and reduce costs
- Solutions for cable, internet, wireline, and wireless customer care
Are you capturing all of your revenue potential with each subscriber interaction? Convergys can help. With 30 years of communications industry experience, Convergys has developed unmatched expertise in sales process design, training, recruitment and coaching with proven results. Working in partnership with you, Convergys offers:
- Agents skilled in selling to business customers and end-user consumers, capable of supporting upsell and cross-sell initiatives
- Customer intelligence and analytics, market research and data analysis to identify new opportunities and improve sales effectiveness
- Management of call volumes generated from multi-media direct response campaigns
Are your customers getting the help they need from your telecom technical support teams? Convergys offers direct-to-consumer telecom technical support on topics ranging from mobile handsets to internet access to video-on-demand. With capabilities including live voice, chat and e-mail, Convergys offers:
- Tier 1, 2, and 3 levels of technical support
- Expertly trained agents based on the needs of your customer base
- Global sourcing options through 70+ onshore and offshore contact centers, plus home agent solutions
- Technical support solutions for wireline, broadband, cable, and mobile phone customer care
