Build your knowledge, wisdom, and value with free webinars. Whether you are interested in learning about best practices for your business, or if you would like to know more about Convergys’ solutions, the below webinars will help you and your team grow.
Upcoming Webinars
Growth and the New Consumer
Join customer experience expert Chip Bell to explore what 2010 research reveals about recessionary consumers.
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Join customer experience expert Chip Bell to explore what 2010 research reveals about recessionary consumers.
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Recent Webinars
HRO Cost Savings and Innovation
The squeeze on HR for greater value, innovation, and superior bottom line results. How are you achieving the right balance in your HRO efforts?
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The squeeze on HR for greater value, innovation, and superior bottom line results. How are you achieving the right balance in your HRO efforts?
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Work Smarter in 2010
Learn how your company can optimize its efforts by working smarter with Customer Analytics and Business Intelligence in 2010.
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Learn how your company can optimize its efforts by working smarter with Customer Analytics and Business Intelligence in 2010.
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Speaker Verification in Real-world Solutions
How can your company provide the best security in an easy-to-use and cost-effective way?
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How can your company provide the best security in an easy-to-use and cost-effective way?
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The Importance of Customer Experience Management
As your company plans its growth strategies for 2010, it is an imperative to include a customer service strategy that leverages the latest in Customer Experience Management (CEM) techniques.
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As your company plans its growth strategies for 2010, it is an imperative to include a customer service strategy that leverages the latest in Customer Experience Management (CEM) techniques.
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Device Independent Visual Voicemail
Gain strategic insight on developing a holistic voicemail strategy that replaces a traditional "one-size fits all" approach.
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Gain strategic insight on developing a holistic voicemail strategy that replaces a traditional "one-size fits all" approach.
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Why Aren’t You Using Home Agents?
Home Agents deliver higher customer satisfaction scores while lowering the cost of service delivery, so why aren’t you using them?
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Home Agents deliver higher customer satisfaction scores while lowering the cost of service delivery, so why aren’t you using them?
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Key Trends in Retail Banking
Gain insights on how to understand and address not only customer needs, but also the experiences that customers have when interacting with the bank.
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Gain insights on how to understand and address not only customer needs, but also the experiences that customers have when interacting with the bank.
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Five Steps to Intelligent Growth in Customer Service
An enlightening look at current market trends, how to retain customers, and how to turn customer interactions into transactions.
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An enlightening look at current market trends, how to retain customers, and how to turn customer interactions into transactions.
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New Customers, New Channels, New Imperatives
Get practical insights from recent primary research to help you serve the interests of today’s diversified customer base.
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Get practical insights from recent primary research to help you serve the interests of today’s diversified customer base.
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Making Outbound IVR a Strategic Asset to Increase Profitability
Learn how outbound IVR technology can help build your organization, enhance customer loyalty, and generate incremental revenue.
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Learn how outbound IVR technology can help build your organization, enhance customer loyalty, and generate incremental revenue.
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A Case for Customer Experience: Uncovering the Key to Subscriber Loyalty and Retention
How can service providers differentiate themselves from one another, and improve customer retention and loyalty?
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How can service providers differentiate themselves from one another, and improve customer retention and loyalty?
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Customer Service On Call: A Fresh Look at the Outsourcing Option
Looking for ways to cut costs in your operation? Many multichannel merchants have been forced to rethink ways to reduce cost and increase revenue?
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Looking for ways to cut costs in your operation? Many multichannel merchants have been forced to rethink ways to reduce cost and increase revenue?
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Making the Business Case for Real-Time Convergent Charging
How are today's strategic thinkers developing high-level business cases for real-time convergent charging?
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How are today's strategic thinkers developing high-level business cases for real-time convergent charging?
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Making Retention Dynamic, Leverage Actionable Intelligence to Retain your Most Valuable Customers
How do you recognize potential signals from your customers to mitigate potential loss?
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How do you recognize potential signals from your customers to mitigate potential loss?
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Survive and Thrive by Understanding Customer Scorecards Webinar
Discussion on key findings from recent Convergys U.S. and U.K. Customer Experience research.
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Discussion on key findings from recent Convergys U.S. and U.K. Customer Experience research.
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Global HR BPO. What happens after the deal is signed?
Join Convergys as we host Textron in a discussion about the results and lessons learned from our HR BPO partnership.
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Join Convergys as we host Textron in a discussion about the results and lessons learned from our HR BPO partnership.
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Increase self-service rates and agent productivity with voice automation
With skyrocketing healthcare costs and increasingly complex regulatory requirements, the healthcare industry has a critical need to boost automation and operational efficiencies.
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With skyrocketing healthcare costs and increasingly complex regulatory requirements, the healthcare industry has a critical need to boost automation and operational efficiencies.
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Designing a Member Experience Strategy to Bridge the Customer/Company Divide
Learn about the disconnects between what members want and what executives think they want.
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Learn about the disconnects between what members want and what executives think they want.
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Reducing Costs in Challenging Economic Times
How do you reduce the cost to serve while maintaining or even improving the customer experience?
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How do you reduce the cost to serve while maintaining or even improving the customer experience?
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Installing a Centralized Product Catalog the Cost Effective Way
Learn how to achieve cost-effective product lifecycle management in today’s rapidly changing communications industry.
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Learn how to achieve cost-effective product lifecycle management in today’s rapidly changing communications industry.
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Getting the Most from Your Collections Contact Center
Hear live/recorded webinar with customer service experts at Convergys describing more findings from the bank and card customer research.
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Hear live/recorded webinar with customer service experts at Convergys describing more findings from the bank and card customer research.
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Manage Costs and Increase Revenue in a Down Economy: Partnering for Success
Learn how investing in strategic partnerships can allow technical support operations to survive and thrive.
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Learn how investing in strategic partnerships can allow technical support operations to survive and thrive.
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Doing More with Less - Customer Service Contact Center
Get practical insights and advice to leverage call center analytics, best shore outsourcing and new agent solutions.
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Get practical insights and advice to leverage call center analytics, best shore outsourcing and new agent solutions.
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Building More Productive Customer/Company Relationships
Learn techniques to align your company with customer expectations to provide a superior customer experience.
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Learn techniques to align your company with customer expectations to provide a superior customer experience.
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Turning Lemons into Lemonade: How to make the most of your contact center investment during an economic crisis
You are sitting on an untapped goldmine of customer data. How can you put it to work for you?
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You are sitting on an untapped goldmine of customer data. How can you put it to work for you?
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Enabling Your Employees to Deliver a Superior Customer Experience
Learn how to develop an effective strategy to equip your employees with the right tools to provide a superior customer experience.
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Learn how to develop an effective strategy to equip your employees with the right tools to provide a superior customer experience.
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Using Science to Set Service Levels
This webinar illustrates the need for guidance on exactly how to set a relevant — and achievable — service level target.
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This webinar illustrates the need for guidance on exactly how to set a relevant — and achievable — service level target.
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How to Take Your Members to Next Generation Telephone Banking
Over 70% of inquiries are made through the telephone and when configured properly, this application can be your best member representative.
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Over 70% of inquiries are made through the telephone and when configured properly, this application can be your best member representative.
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Your Success Depends on Innovation
How "Support Partnerships" Create Value Beyond Imagination.
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How "Support Partnerships" Create Value Beyond Imagination.
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Designing HR to Support a Global Business
Gain thought leading insights to new ways of deploying HR resources.
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Gain thought leading insights to new ways of deploying HR resources.
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Live Round-Table Web Event: SpeechTech
Join Speech Technology magazine as we deliver our first live round-table Web event, featuring four hosted speech solution providers.
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Join Speech Technology magazine as we deliver our first live round-table Web event, featuring four hosted speech solution providers.
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Designing a Customer Experience Strategy
Primary research recently conducted by Convergys Global Consulting points to a number of disconnects between what customers want and what executives think they want.
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Primary research recently conducted by Convergys Global Consulting points to a number of disconnects between what customers want and what executives think they want.
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Enhancing Customer Relationships Through Order Orchestration
This webinar will show how end-to-end order orchestration can be achieved and how it can positively impact your business.
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This webinar will show how end-to-end order orchestration can be achieved and how it can positively impact your business.
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Reinventing the Customer Experience for Revenue Growth
Learn how you can leverage your customer service center to drive sales, profitability and customer loyalty.
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Learn how you can leverage your customer service center to drive sales, profitability and customer loyalty.
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Do You Know What’s Important To Your Customers? Do They Know You Care?
Learn what is most and least important to your customers and how your customers react when they don’t feel valued.
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Learn what is most and least important to your customers and how your customers react when they don’t feel valued.
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Expand your Influence - Opportunities to Drive Revenue with the Contact Center
Increase the value of the contact center through the Order to Cash cycle.
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Increase the value of the contact center through the Order to Cash cycle.
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Better Business Results with Performance-Based Learning
A performance-based learning approach can transform employee behaviors and allow your business to address challenges head-on.
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A performance-based learning approach can transform employee behaviors and allow your business to address challenges head-on.
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An Expert Panel Discussion with Training Industry, Inc.
Date: July 22, 2008
Time: 2:00 pm ET
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Date: July 22, 2008
Time: 2:00 pm ET
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The Power of Personalization -
Using Personalized Speech Self-Service to Thrive and Compete in Today's Market
Date: July 9, 2008
Time: 2:00 pm ET
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Using Personalized Speech Self-Service to Thrive and Compete in Today's Market
Date: July 9, 2008
Time: 2:00 pm ET
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Healthcare Trends: The Membership Retention Challenge
Hear recent trends identified by Forrester that raise the stakes, along with proven tools to drive membership retention from Convergys.
Date: June 26, 2008
Time: 2:00 pm ET
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Hear recent trends identified by Forrester that raise the stakes, along with proven tools to drive membership retention from Convergys.
Date: June 26, 2008
Time: 2:00 pm ET
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Customer Experience Strategy: Aligning Your Enterprise with Customer Thinking
Offering insight into how you can more effectively align your enterprise to significantly transform your overall customer experience.
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Offering insight into how you can more effectively align your enterprise to significantly transform your overall customer experience.
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The Whirlpool and Convergys Partnership
Gain insights into the transformational impact this large-scale, long-term HRO deal has had on Whirlpool, its employees, and its HR Team as this webinar re-caps their recent presentation at HRO World.
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Gain insights into the transformational impact this large-scale, long-term HRO deal has had on Whirlpool, its employees, and its HR Team as this webinar re-caps their recent presentation at HRO World.
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Key Trends in the Healthcare Market
Convergys has teamed up with Industry Analyst Forrester to present a live webinar to discuss the latest industry trends and statistics, and the results of a proprietary member survey.
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Convergys has teamed up with Industry Analyst Forrester to present a live webinar to discuss the latest industry trends and statistics, and the results of a proprietary member survey.
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Telecoms and Media: The Retail Imperative
Discover how your company can respond and adopt retail best practices to drive future revenue growth.
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Discover how your company can respond and adopt retail best practices to drive future revenue growth.
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Capturing Customer Value: Optimizing Offer Management
This session will explore how service providers can approach this strategy to drive revenue and customer loyalty.
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This session will explore how service providers can approach this strategy to drive revenue and customer loyalty.
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Active Listening to Leverage the Voice of Your Constituents
Improvements driven by citizen feedback begin when agencies adopt call center intelligence tools to accurately measure and insightfully analyze constituent satisfaction.
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Improvements driven by citizen feedback begin when agencies adopt call center intelligence tools to accurately measure and insightfully analyze constituent satisfaction.
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Creating Value Through Effective Relationship Management
This webinar will offer ideas on how to strategically manage customer and employee relationships.
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This webinar will offer ideas on how to strategically manage customer and employee relationships.
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Take Control of the Customer Experience
Learn how to use customer interaction data to improve the customer experience.
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Learn how to use customer interaction data to improve the customer experience.
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Advance Your Talent Management Strategy
A Talent Management strategy that delivers business results requires a holistic approach. No longer can HR and Learning exist in separate worlds.
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A Talent Management strategy that delivers business results requires a holistic approach. No longer can HR and Learning exist in separate worlds.
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