Convergys Company Overview

As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day our 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agents, technology, and analytics. Our actionable insight stems from handling billions of customer interactions annually for our clients. Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys. Visit www.convergys.com for more information.

Company Leadership

Jeff Fox

President and Chief Executive Officer

Earl C. Shanks

Chief Financial Officer

Julia A. Houston

Senior Vice President, General Counsel and Corporate Secretary

Jim Goetz

Chief Information Officer and General Manager Global Technology Solutions

Andrea J. Ayers

President and COO, Customer Management

Jeff Fox
President and CEO
Convergys Corporation

Jeff Fox Jeffrey (Jeff) Fox is president and chief executive officer of Convergys Corporation, a global leader in relationship management.

Jeff provides direction and leadership to the Company and is responsible for the achievement of the Company's strategy and mission, annual goals, and yearly revenue and profitability targets. All lines of business, business units and resource units report directly to Jeff, as do the chief financial officer and the general counsel and corporate secretary.

Jeff became a member of the Convergys Board of Directors in February 2009. He was appointed Convergys president and CEO in February 2010. Prior to his association with Convergys, Jeff founded and served as CEO and partner of The Circumference Group, a technology and telecommunications consulting and investment firm.

From 1996 to 2009, Jeff held management positions at Alltel Corporation, including Chief Operating Officer; Group President-Shared Services, supporting Alltel's wireline and wireless operations; and Group President-Alltel Information Services, responsible for software, professional services, and outsourcing to top tier global financial institutions. Alltel was the fifth largest wireless company in the United States before its acquisition by Verizon in January 2009.

Prior to joining Alltel, Jeff worked in investment banking for 10 years with Stephens Inc., preceded by two years with Merrill Lynch. Jeff specialized in M&A advisory services for public and private companies.

Jeff is a graduate of Duke University with a bachelor's degree in economics.

Earl C. Shanks
Chief Financial Officer
Convergys Corporation

Earl C. Shanks Earl Shanks is chief financial officer of Convergys Corporation, a global leader in relationship management.

Earl is responsible for managing the financial risks of the company, with oversight for corporate strategic development, financial planning and reporting, marketing, and investor relations. He reports to Jeff Fox, president and chief executive officer of Convergys.

Prior to joining Convergys, Shanks served in several senior executive positions with NCR Corporation, including senior vice president and chief financial officer, vice president of corporate finance, vice president and corporate controller, treasurer, and head of mergers and acquisitions. Previously, Shanks held a series of increasingly responsible positions with Fruit of the Loom, Farley Industries Inc. and Peat Marwick International.

Earl earned both his bachelor’s degree in organizational behavior and his master's degree in accounting from the University of Illinois.

Julia A. Houston
Senior Vice President, General Counsel and Corporate Secretary
Convergys Corporation

Julia A. Houston is Senior Vice President, General Counsel and Corporate Secretary of Convergys Corporation. She is responsible for managing the legal affairs of the company, as well as corporate compliance, compensation and benefits, privacy, information security, and corporate security. Julia reports to Jeff Fox, president and chief executive officer of Convergys.

Before joining Convergys, Julia was Senior Vice President, General Counsel, Chief Compliance Officer and Secretary of Mirant Corporation in Atlanta, Georgia, where she had responsibility for legal affairs, compliance, regulatory and legislative affairs, environmental policy and internal audit. Prior to Mirant, Julia was corporate counsel at Delta Air Lines, Inc. and an associate with King & Spalding LLP.

Julia earned her bachelor's degree from the University of Virginia and her law degree from the University of Georgia School of Law.

Jim Goetz
Chief Information Officer and General Manager Global Technology Solutions
Convergys Corporation

Jim Goetz is the chief information officer (CIO) and general manager of Global Technology Solutions for Convergys Corporation, a global leader in relationship management.

Jim is responsible for the planning, development, and delivery of the technology products and services for the Company globally, including external and internal clients. He reports to Jeff Fox, president and chief executive officer of Convergys.

Prior to joining Convergys, Goetz held a number of executive leadership positions with ServiceMaster, IBM, and Ameritech.

Jim holds a bachelor's degree in mathematics and economics from Wheaton College, and a master's degree in business administration from the University of Chicago.

Andrea J. Ayers
President and COO, Customer Management
Convergys Corporation

Andrea J. Ayers Andrea Ayers is president and chief operating officer of Customer Management at Convergys Corporation, a global leader in relationship management.

Andrea is responsible for meeting the company's revenue and profitability targets for this line of business, which generates approximately $1.8 billion in annual revenues and operates a global network of contact centers and home agents. She reports to Jeff Fox, president and chief executive officer of Convergys.

Prior to her current appointment, Ayers has held a number of senior executive positions at Convergys, including president of the company's Relationship Technology Management line of business; a business unit president focusing on the Government, Retail, Healthcare, Automotive, and Financial Services verticals; vice president of marketing; and general manager of the Direct Broadcast Services (DBS) business unit. Andrea has been with Convergys since 1990.

Andrea earned her bachelor's degree in management and administration from Louisiana State University in Shreveport, Louisiana.